FAQ

  1. What happens if you send me the wrong part?
  2. What if the part is broken or damaged during shipping?
  3. Do you ship outside the US?
  4. What shipping methods do you offer?
  5. Can I track my package?
  6. What payment methods do you accept?
  7. How do you protect my credit card information?
  8. Do I need to have an account to order a part?
  9. Do you offer a warranty?
  10. How do replacement parts affect my vehicle’s warranty?
  11. How can I be sure the part I need will fit my vehicle?
  12. What if I want to talk to a real person about my order?
  13. What are your customer service hours?
  14. Do you ever offer coupons or discounts?
  15. Do you charge sales tax?

Q: What happens if you send me the wrong part?

We’ll make it right! We’ll send you a free shipping label so you can ship it back to us free of charge, and we’ll send you the correct part.

Q: What if the part is broken or damaged during shipping?

Keep the box and everything inside it and then contact us.

It’s always a good idea to inspect the package and the part(s) inside before accepting the delivery because you can start the damage claim process with the carrier immediately if you find any shipping-related damages.

Q: Do you ship outside the US?

We do not ship outside the US currently. For international orders, we can ship to your freight forwarder within the US or will call for your freight company to pick up your order.

Q: What shipping methods do you offer?

We offer FedEx ground shipping to all of our customers.

Q: Can I track my package?

Of course! We’ll email you your tracking number upon request.

Q: What payment methods do you accept?

We accept the following credit/debit cards: MasterCard, Visa, American Express, and Discover. We also accept PayPal.

Q: How do you protect my credit card information?

All payments processed through our website are secure 128bit SSL encrypted payments.

Q: Do I need to have an account to order a part?

No. You can check out as a guest. We recommend getting an account with us, though, if you want to receive exclusive deals and offers as well as track past orders.

Q: Do you offer a warranty?

Yes, we do. Please read our warranty policy for more information.

Q: How do replacement parts affect my vehicle’s warranty?

Good news: they don’t.

It’s illegal for auto manufacturers to void a warranty just because an aftermarket part has been added to your vehicle. However, if the aftermarket part directly causes a problem in your vehicle, then the auto manufacturer doesn’t need to cover the repairs. The burden of proof falls on them.

Q: How can I be sure the part I need will fit my vehicle?

Email us at sales@bajakits.com! We’re more than happy to help you select the right parts for your vehicle.

Q: What if I want to talk to a real person about my order?

You can email us at sales@bajakits.com, or call us 7am-5:30pm Mon-Fri.

Q: What are your customer service hours?

We're available 5 days a week, Monday through Friday, 7:00 AM to 5:30 PM PST.

Q: Do you ever offer coupons or discounts?

We offer exclusive offers and discounts to our newsletter subscribers and Facebook fans.

Q: Do you charge sales tax?

Yes, we do. Taxes are calculated at checkout.