Baja Kits FAQ

  1. FAQ
    1. What happens if you send me the wrong part?
    2. What if the part is broken or damaged during shipping?
    3. Do you ship outside the US?
    4. What shipping methods do you offer?
    5. Can I track my package?
    6. What payment methods do you accept?
    7. How do you protect my credit card information?
    8. Do I need to have an account to order a part?
    9. Do you offer a warranty?
    10. How do replacement parts affect my vehicle’s warranty?
    11. How can I be sure the part I need will fit my vehicle?
    12. What if I want to talk to a real person about my order?
    13. What are your customer service hours?
    14. Do you ever offer coupons or discounts?
    15. Do you charge sales tax?
  2. Privacy Policy
    1. Communications
    2. Brochure Mailing List
    3. Communications to Serve You
    4. Fraud Protection and Compliance with Law
    5. Service Providers
    6. Special Events
    7. Business Transfers
    8. Cookies, IP Addresses, Pixel Tags and Tracking Technology
    9. Use of Aggregate Information
    10. Links
    11. Security
    12. Notification of Policy Changes
    13. Updating Personal Information
    14. Contacting Us
  3. Shipping & Returns
    1. How much is shipping?
    2. What shipping methods do you offer?
    3. Do you offer rush shipping?
    4. How long does it take to process and ship my order?
    5. Will you provide tracking information?
    6. Will you provide tracking information?
    7. If I pay by credit card, will you charge my card once the item has shipped?
    8. If I ordered a part that’s out of stock, when will it ship?
    9. Do you ship to AK and HI?
    10. Do you ship to PO Boxes or APOs/FPOs?
    11. Do you ship internationally?
    12. Do you ship hazardous items?
    13. Do you ship oversized parts?
    14. What happens if you ship me the wrong part?
    15. What happens if the part is damaged during shipping?
    16. How can I be sure you’re shipping me parts that will fit my vehicle?
    17. What happens if the part doesn’t fit my vehicle?
    18. What if my address changes before my order ships? Can I change where you send my shipment?
    19. What if I never receive an order?
    20. What if the part is defective or damaged?
    21. What if I need to make a warranty claim?

FAQ

Q: What happens if you send me the wrong part?

We’ll make it right! We’ll send you a free shipping label so you can ship it back to us free of charge, and we’ll send you the correct part.

Q: What if the part is broken or damaged during shipping?

Keep the box and everything inside it and then contact us.

It’s always a good idea to inspect the package and the part(s) inside before accepting the delivery because you can start the damage claim process with the carrier immediately if you find any shipping-related damages.

Q: Do you ship outside the US?

We do not ship outside the US currently. For international orders, we can ship to your freight forwarder within the US or will call for your freight company to pick up your order.

Q: What shipping methods do you offer?

We offer FedEx ground shipping to all of our customers.

Q: Can I track my package?

Of course! We’ll email you your tracking number upon request.

Q: What payment methods do you accept?

We accept the following credit/debit cards: MasterCard, Visa, American Express, and Discover. We also accept PayPal.

Q: How do you protect my credit card information?

All payments processed through our website are secure 128bit SSL encrypted payments.

Q: Do I need to have an account to order a part?

No. You can check out as a guest. We recommend getting an account with us, though, if you want to receive exclusive deals and offers as well as track past orders.

Q: Do you offer a warranty?

Yes, we do. Please read our warranty policy for more information.

Q: How do replacement parts affect my vehicle’s warranty?

Good news: they don’t.

It’s illegal for auto manufacturers to void a warranty just because an aftermarket part has been added to your vehicle. However, if the aftermarket part directly causes a problem in your vehicle, then the auto manufacturer doesn’t need to cover the repairs. The burden of proof falls on them.

Q: How can I be sure the part I need will fit my vehicle?

Email us at sales@bajakits.com! We’re more than happy to help you select the right parts for your vehicle.

Q: What if I want to talk to a real person about my order?

You can email us at sales@bajakits.com, or call us 7am-5:30pm Mon-Fri.

Q: What are your customer service hours?

We're available 5 days a week, Monday through Friday, 7:00 AM to 5:30 PM PST.

Q: Do you ever offer coupons or discounts?

We offer exclusive offers and discounts to our newsletter subscribers and Facebook fans.

Q: Do you charge sales tax?

Yes, we do. Taxes are calculated at checkout.


Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Baja Kits to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a Baja Kits brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Baja Kits, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Baja Kits offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Baja Kits takes great pride in having you as a customer and we will ensure your privacy as a customer. Baja Kits does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

www.bajakits.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Baja Kits seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

Baja Kits reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Baja Kits, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to sales@bajakits.com.

We are confident that your visit to Baja Kits is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 949.566.8615.


Shipping & Returns

Q: How much is shipping?

Shipping costs are calculated at checkout.

Q: What shipping methods do you offer?

By default, basic ground shipping. If you’re interested in expedited shipping, feel free to contact us. We’re more than happy to work something out for an additional cost.

Q: Do you offer rush shipping?

Yes, we’re happy to work something out at an additional cost.

Q: How long does it take to process and ship my order?

In stock kits will ship as seen below. We keep our warehouse well-stocked, but in the instance that one of our products is out of stock, we’llship it to you as soon as possible.

  • Chase Kits & Upper Arms - 2 business days
  • Prerunner Kits - 3 days business days
  • Race Kits & other custom built-to-order kits - 8 weeks
  • King Shocks - Will drop ship from manufacturer
  • Method Race Wheels - Will drop ship from manufacturer

Q: Will you provide tracking information?

Of course! We’ll email you your tracking number upon request.

Q: Will you provide tracking information?

Of course! We’ll email you your tracking number upon request.

Q: If I pay by credit card, will you charge my card once the item has shipped?

No; your card will be charged as soon as you place your order.

Q: If I ordered a part that’s out of stock, when will it ship?

As soon as possible. We’ll keep you posted every step of the way and send you an estimated delivery date the second we’re ready to ship out your order.

Q: Do you ship to AK and HI?

Yes, we ship to Alaska and Hawaii.

Q: Do you ship to PO Boxes or APOs/FPOs?

We do not ship to PO boxes, but we do ship to APOs/FPOs.

Q: Do you ship internationally?

Sorry, but we don’t currently ship internationally. We can only ship to a US freight forwarder.

Q: Do you ship hazardous items?

We don’t offer any hazardous products.

Q: Do you ship oversized parts?

Yes. Our wheels are considered oversized if you order a set instead of just one. You’d have to pay an extra charge for oversized packages.

Q: What happens if you ship me the wrong part?

Please contact us right away, and we’ll take the following steps:

  1. Apologize profusely
  2. Send you a free shipping label so you can ship it back to us free of charge
  3. Immediately ship you the correct part

Q: What happens if the part is damaged during shipping?

Please contact us right away and do not throw out the damaged box. That way, we can send you a replacement ASAP and have our carrier reimburse us.

Q: How can I be sure you’re shipping me parts that will fit my vehicle?

Please contact us! We’re always here to help you find the right parts for your vehicle.

Q: What happens if the part doesn’t fit my vehicle?

If we made a mistake and sent you the wrong part, we’ll make it right.

If you made a mistake and ordered the wrong part, we’ll be more than happy to accept the return, provided you contact us for a return authorization number and send it back to us within 30 days of purchase.

Q: What if my address changes before my order ships? Can I change where you send my shipment?

Your order will be delayed, and our carrier will let us know that they can’t deliver the package. We’ll contact you via phone or email, and you may provide the updated address then.

If you accidentally put down the wrong address during the checkout process, please contact us immediately and we’ll update our system with the correct address before shipping out your order.

If the order has already shipped, you can try re-routing it on the carrier's website.

Q: What if I never receive an order?

We provide tracking numbers to keep this from happening. Please keep an eye on your shipment and if it ends up somewhere else, call us immediately and we’ll work something out. If your package was stolen off your porch, then it’s something to address with the carrier.

Q: What if the part is defective or damaged?

Please contact us as soon as possible, and we’ll work with the part manufacturer to get you a replacement.

Q: What if I need to make a warranty claim?

Contact us and we’ll help you start the warranty claims process.