Shipping & Returns

  1. How much is shipping?
  2. What shipping methods do you offer?
  3. Do you offer rush shipping?
  4. How long does it take to process and ship my order?
  5. Will you provide tracking information?
  6. Will you provide tracking information?
  7. If I pay by credit card, will you charge my card once the item has shipped?
  8. If I ordered a part that’s out of stock, when will it ship?
  9. Do you ship to AK and HI?
  10. Do you ship to PO Boxes or APOs/FPOs?
  11. Do you ship internationally?
  12. Do you ship hazardous items?
  13. Do you ship oversized parts?
  14. What happens if you ship me the wrong part?
  15. What happens if the part is damaged during shipping?
  16. How can I be sure you’re shipping me parts that will fit my vehicle?
  17. What happens if the part doesn’t fit my vehicle?
  18. What if my address changes before my order ships? Can I change where you send my shipment?
  19. What if I never receive an order?
  20. What happens if I refuse the shipment?
  21. Do I have to pay any restocking fees?
  22. What if the part is defective or damaged?
  23. What if I need to make a warranty claim?

Q: How much is shipping?

Shipping costs are calculated at checkout.

Q: What shipping methods do you offer?

By default, basic ground shipping. If you’re interested in expedited shipping, feel free to contact us. We’re more than happy to work something out for an additional cost.

Q: Do you offer rush shipping?

Yes, we’re happy to work something out at an additional cost.

Q: How long does it take to process and ship my order?

In stock kits will ship as seen below. We keep our warehouse well-stocked, but in the instance that one of our products is out of stock, we’llship it to you as soon as possible.

  • Chase Kits & Upper Arms - 2 business days
  • Prerunner Kits - 3 days business days
  • Race Kits & other custom built-to-order kits - 8 weeks
  • King Shocks - Will drop ship from manufacturer
  • Method Race Wheels - Will drop ship from manufacturer

Q: Will you provide tracking information?

Of course! We’ll email you your tracking number upon request.

Q: Will you provide tracking information?

Of course! We’ll email you your tracking number upon request.

Q: If I pay by credit card, will you charge my card once the item has shipped?

No; your card will be charged as soon as you place your order.

Q: If I ordered a part that’s out of stock, when will it ship?

As soon as possible. We’ll keep you posted every step of the way and send you an estimated delivery date the second we’re ready to ship out your order.

Q: Do you ship to AK and HI?

Yes, we ship to Alaska and Hawaii.

Q: Do you ship to PO Boxes or APOs/FPOs?

We do not ship to PO boxes, but we do ship to APOs/FPOs.

Q: Do you ship internationally?

Sorry, but we don’t currently ship internationally. We can only ship to a US freight forwarder.

Q: Do you ship hazardous items?

We don’t offer any hazardous products.

Q: Do you ship oversized parts?

Yes. Our wheels are considered oversized if you order a set instead of just one. You’d have to pay an extra charge for oversized packages.

Q: What happens if you ship me the wrong part?

Please contact us right away, and we’ll take the following steps:

  1. Apologize profusely
  2. Send you a free shipping label so you can ship it back to us free of charge
  3. Immediately ship you the correct part

Q: What happens if the part is damaged during shipping?

Please contact us right away and do not throw out the damaged box. That way, we can send you a replacement ASAP and have our carrier reimburse us.

Q: How can I be sure you’re shipping me parts that will fit my vehicle?

Please contact us! We’re always here to help you find the right parts for your vehicle.

Q: What happens if the part doesn’t fit my vehicle?

If we made a mistake and sent you the wrong part, we’ll make it right.

If you made a mistake and ordered the wrong part, we’ll be more than happy to accept the return, provided you contact us for a return authorization number and send it back to us within 30 days of purchase.

Q: What if my address changes before my order ships? Can I change where you send my shipment?

Your order will be delayed, and our carrier will let us know that they can’t deliver the package. We’ll contact you via phone or email, and you may provide the updated address then.

If you accidentally put down the wrong address during the checkout process, please contact us immediately and we’ll update our system with the correct address before shipping out your order.

If the order has already shipped, you can try re-routing it on the carrier's website.

Q: What if I never receive an order?

We provide tracking numbers to keep this from happening. Please keep an eye on your shipment and if it ends up somewhere else, call us immediately and we’ll work something out. If your package was stolen off your porch, then it’s something to address with the carrier.

Q: What happens if I refuse the shipment?

If you decide that you no longer want your order, please accept the shipment and then contact us for a return authorization number. If you refuse the shipment, your refund will be delayed and you may be charged an additional fee.

Q: Do I have to pay any restocking fees?

Yes. All returns are subject to a 20% restocking fee.

Q: What if the part is defective or damaged?

Please contact us as soon as possible, and we’ll work with the part manufacturer to get you a replacement.

Q: What if I need to make a warranty claim?

Contact us and we’ll help you start the warranty claims process.